PINNACLE RCM believes in helping its customers as far as possible, and has therefore a liberal
cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made immediately after placing the
order. However, the cancellation request may not be entertained if the orders have been
communicated to the vendors/merchants and they have initiated the process of shipping them.
- In case of receipt of damaged or defective items please report the same to our Customer
Service team. The request will, however, be entertained once the merchant has checked and
determined the same at his own end. This should be reported within 15 days of receipt of the
products.
- In case you feel that the product received is not as shown on the site or as per your
expectations, you must bring it to the notice of our customer service within 15 days of
receiving the product. The Customer Service Team after looking into your complaint will take
an appropriate decision.
- In case of complaints regarding products that come with a warranty from manufacturers,
please refer the issue to them.
- In case of any Refunds approved by the PINNACLE RCM, it’ll take 9-15 days for the
refund to be processed to the end customer.
